General conditions

CANCELLATION AND CHANGES TO THE BOOKING BY THE GUEST

           

The cancellation of the reservation or any changes must be communicated as soon as possible by e-mail or by post, the address of which is indicated on the booking receipt. Canceling a reservation may result in penalties, which depend on each portal.

 

CANCELLATION POLICIES

With the persistence of the Sars-Covid-19 pandemic, our company has decided to meet its guests and the following cancellation policies will apply:

• On booking : No amount required

• 3 days before arrival: Payment of accommodation and extras must be received

• Upon arrival : Balance of the tourist tax 

•  In case there are government restrictions published in the official gazette of the Italian Republic  that prevent the stay, the guest, if he has already paid, will be reimbursed with a voucher that can be spent in all our facilities within 365 days.

  In the accommodation description you can find other booking cancellation rules, which are more specific than the general conditions.

 

CANCELLATION AND CHANGES TO THE RESERVATION BY THE COMPANY

 In the event of cancellation of the reservation by the company for unforeseen reasons independent of the company and with the impossibility of entering the accommodation, the company will inform you as soon as possible of the unforeseen event and will try to find an alternative, by providing you with a new accommodation of the same type or of a higher standard.

 

If this option is not possible or does not suit you, the reservation will be canceled and the full amount already paid will be refunded immediately.

 

In these cases, complaints and subsequent complaints are not accepted.

 The refund is not possible if the customer, despite being offered a new accommodation, finds complaints.

 PROTECTION OF PERSONAL DATA

 

Your personal data will be processed exclusively within the company, placed in the document folder belonging to the travel company with which you conclude the rental contract on the premises.

 

The use of data is necessary for the administrative process for booking, maintaining established business relationships and providing information on new services and offers.

 

According to the rules for the implementation of the established norms, the travel company ensures the use of the methods necessary to maintain the appropriate level of security in the processing of personal data.

 

Therefore, the Company informs you that it may use your data for the verification and/or cancellation of a request based on your personal data by means of the document sent as a passport or to the address specified in the request voucher.

 

The travel company will not provide your personal information to third parties, unless this action has been previously agreed and necessary for the presentation of the requested travel services. In conclusion, personal data will be used by ITS to provide technical support. In case ITS uses customer information, it is obliged to take basic or appropriate measures for secure use of data. Therefore, it does not use the data for other purposes, nor does it transfer information to third parties.

 

DATA PROTECTION

Pursuant to art. 13 of Legislative Decree no. 196 of 30 June 2003 (Code regarding the protection of personal data), we inform you that your personal data will remain in the company archives, with the aim of being able to offer you our services.

Likewise, we inform you that it is your right to exercise the right of withdrawal, rectification, cancellation and opposition of your personal data.